This one-day workshop is designed to help managers and employers ensure that they have a fair and consistent grievance handling procedure in their workplace.
By the end of the workshop, the learners will know how to handle grievances and ensure that minor and gross misconduct are handled appropriately and how to conduct an appropriate investigation and disciplinary hearing.
Course outline:
- Understanding employee grievances
- Common factors influencing grievance in the workplace
- Types of employee grievances/disputes
- Roles, responsibilities and legal rights of the stakeholders
- Formal vs. informal grievance handling
- The informal process
- Formal process
- Planning your investigation
- Preparing for interviews
- Undertaking the investigation
- Cross-examination – finding the facts
- Closing the grievance procedure
- Disciplinary actions – formal/informal
- Grievance issues and legal context
- Specific related laws in Pakistan
- Common tips on how to avoid employment disputes
Approach:
Our Consultants take highly participatory approach, with facilitated discussions, role plays for
skill building in required areas, group exercises and opportunities for peer learning. Course
materials and case studies will be customized as per the sector of the organization to make
learning relevant.
Who should attend?
The workshop is ideal for human resource professionals, members of the grievance committee,
department managers, and other organizational staff engaged in employee relations or
interested in grievance procedures in the workplace.
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